For orders shipping within the continental US, we offer $5 flat rate for gound shipping orders up to $20 , $10 flat rate for ground shipping orders $20.01 - $50.00 , $15 flat rate ground shipping $50.01 - $75.00 . Free ground Shipping for all orders over $75. Ground Shipping usually takes 3-4 business days to arrive. We also offer priority shipping at customer's expense. For more information on shipping, please see the Shipping Information page.
Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order. All orders shipped within the US are sent USPS or UPS Post and take 3-4 business days to arrive, unless you have selected Priority service which is 1-2 business days.
During sale events or within 5 days of a new collection launch there may be delays on shipping, we truly appreciate your patience during these times.
If the items you order are in stock, your order will be dispatched the next business day. During busy periods or within 3 days of a new collection launch there may be delays on your order being shipped out. Shipping time varies with Ground Shipping taking 3 - 4 business days and Priority taking 1 - 2 business days.
Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. O.B Designs is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
No, we do not offer dropshipping services at this time.
Within the US, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of the US we cannot ship to PO Boxes or Hotels.
Yes, we offer 30 Day Returns or credit on all items. We do require items to be returned in the same condition they were received.
Yes, O.B. Designs is backed by a 12 month manufacturer's warranty.
Hand wash is our preferred method for cleaning your crochet blankets, linen canopies and teether toys. Our soft toys and comforters can be machine washed and hung out to dry or in the dryer.
Yes, our baby teethers are safe for baby to chew on. A wooden teether is a great organic toy for babies from 0+ as they could help them develop their motor skills and soothe their teething pain. One of the primary benefits of opting for wooden teething rings over plastic or other popular baby teethers is the fact that wooden teethers are non-toxic and free from harmful leads, metals, BPA, chemicals or phthalates. Our wooden teething rings are also sustainably harvested beechwood timber.
No, most of our animal toy eyes have embroidered eyes which cannot come off from chewing. We do have a new style of soft toys with plastic eyes however they pass stringent toy safety standards EN-71 (Europe) ASTM (USA) and ASNZ (Australia | New Zealand) which are safe for 0+. They are a very common eye design used by toy companies all over the world.
Our soft toys, teethers, lovies and comforters are Safety Tested for babies 0+. Our decor such as bunting and canopies are used for decoration purposes and not as children's toys. Blankets are safe for use in a crib, cot, pram or stroller at parent's discretion.
Our products are made in China and shipped from our Sydney, NSW Warehouse.
Yes, we have CPC reports for all our toys.
Please email us ASAP with your Order Number and we will arrange a replacement for you. For a faulty item, we request that you also include a photo of the fault.
ZipPay is an interest free payment plan option that we offer on all of our Australian orders. For more information please visit the ZipPay website.
After you have added all the items to your cart, please go to CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
Yes! You can use a promo code and also your Gift Card on the same order. Gift Cards are a valid form of payment regardless of using a promo code.
Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.